Privacy Policy

Feriadoss And More Private Limited (hereinafter “FAM”), as a data controller and data processor, recognizes privacy of its users and maintaining confidentiality of the information provided by its users as their primary responsibility. This Privacy Policy provides for the practices for handling and securing user’s Personal Information (defined hereunder) by FAM and its subsidiaries and affiliates.

Feriadoess and More (‘FAM’) may change, alter or remove any part of these below written privacy policy without any prior notice. Any changes done in this privacy policy will be applicable the moment they are posted on the site.

In the context of this Privacy Policy, “you” or “your” shall signify the User, “we”, “us”, “our” shall refer to FAM and “website” means the website(s), mobile site(s) and mobile app(s).

This Privacy Policy is applicable to any person (‘User’) who purchases, intends to purchase, or inquires about any product(s) or service(s) made available by FAM through any of FAM’s customer interface channels including its website, mobile site, mobile app & offline channels including call centers and offices (collectively referred herein as “Sales Channels”).

By using or accessing the Website or other Sales Channels, the User hereby agrees with the terms of this Privacy Policy and the contents herein. If you disagree with this Privacy Policy please do not use or access our Website or other Sales Channels.

This Privacy Policy does not apply to any website(s), mobile sites and mobile apps of third parties, even if their websites/products are linked to our Website. User should take note that information and privacy practices of FAM’s business partners, advertisers, sponsors or other sites to which FAM provides hyperlink(s), may be materially different from this Privacy Policy. Accordingly, it is recommended that you review the privacy statements and policies of any such third parties with whom they interact.

This Privacy Policy is an integral part of your User Agreement with FAM and all capitalized terms used, but not otherwise defined herein, shall have the respective meanings as ascribed to them in the User Agreement.

Type of Information We Collect and Its Legal Basis

The information, detailed below, is collected for us to be able to provide the services chosen by you and to fulfill our legal obligations as well as our obligations towards third parties as per our User Agreement.
“Personal Information” of User shall include the information shared by the User and collected by us for the following purposes:
- Registration on the Website: Information which you provide while subscribing to or registering on the Website, including but not limited to information about your personal identity such as name, gender, marital status, religion, age, profile picture etc., your contact details such as your email address, postal addresses, frequent flyer number, telephone (mobile or otherwise) and/or fax numbers. The information may also include information such as your banking details (including credit/debit card) and any other information relating to your income and/or lifestyle; billing information payment history etc. (as shared by you).
- Other Information: We many also collect some other information and documents including but not limited to:
  - Transactional history (other than banking details) about your e-commerce activities, buying behavior.
  - Your usernames, passwords, email addresses and other security-related information used by you in relation to our Services.
  - Data either created by you or by a third party and which you wish to store on our servers such as image files, documents etc.
  - Data available in the public domain or received from any third party including social media channels, including but not limited to personal or non-personal information from your linked social media channels (like name, email address, friend list, profile pictures or any other information that is permitted to be received as per your account settings) as a part of your account information.
  - Information pertaining to any other traveler(s) for whom you make a booking through your registered FAM account. In such cases, you must confirm and represent that each of the other traveler(s) for whom a booking has been made has agreed to have the information shared by you disclosed to us and further be shared by us with the concerned service provider(s).
  - If you request FAM to provide visa-related services, then copies of your passport, bank statements, originals of the filled-in application forms, photographs, and any other information which may be required by the respective embassy to process your visa application.
  - For international bookings, Users, in compliance with the Liberalized Remittance Scheme(LRS) of RBI or any other law, may be required to provide details such as their PAN information or passport details number or any such information required by Service Provider. Such information shall be strictly used as per the aforesaid requirements only. In case a User does not wish to provide this information, FAM may not be able to process the booking. FAM will never share User’s PAN details without their prior consent unless otherwise such action is required by any law enforcement authority for investigation, by court order or in reference to any legal process.
  - In case you opt for contactless check-in at Hotels, then copies of your government identification like Aadhar, driving license, election card etc., Self-declaration and any other information like date of birth, destination/origin of travel and place of residence that may be required by the concerned Hotel to honor your hotel booking.
  - Your Covid-19 Vaccination status and certificate in case you wish to avail any service for the provision of which such Covid-19 vaccination related information is required or want to access your vaccination certificate at a later stage for travel-related or any other purpose. FAM will never process the beneficiary id and other id details contained in the vaccination certificate.
Such information shall be strictly used for the aforesaid specified & lawful purpose only. User further understands that FAM may share this information with the end service provider or any other third party for provision and facilitation of the desired booking. FAM will always redact all/any sensitive & confidential information contained in the vaccination certificate, passbook, bank statement, or any other identity card submitted for the purpose of availing a service, promotional offer, or booking a product on the Website. In case a User does not wish to provide this information or opts for deletion of the information already provided, FAM may not be able to process the desired booking request. FAM will never share any of the above information collected including PAN card details, Vaccination status & certificate, Passport details, Aadhar Card details without their prior consent unless otherwise such action is required by any law enforcement authority for investigation, by court order or in reference to any legal process.

How We Use Your Personal Information

While Making a Booking

While making a booking, FAM may use Personal Information including, payment details which include cardholder name, credit/debit card number (in encrypted form) with expiration date, banking details, wallet details etc. as shared and allowed to be stored by you. We may also use the information of travelers list as available in or linked with your account. This information is presented to the User at the time of making a booking to enable you to complete your bookings expeditiously.

Surveys

FAM values your opinions and comments from our Users and frequently conduct surveys, both online and offline. Participation in these surveys is entirely optional. Typically, the information received is aggregated, and used to make improvements to Website, other Sales Channels, services and to develop appealing content, features and promotions for members based on the results of the surveys. Identity of the survey participants is anonymous unless otherwise stated in the survey.

Marketing Promotions, Research, and Program

FAM would use your personal information to help identify your preferences, develop programs and improve user experience. It may give its Users the opportunity to win prizes, receive updates on fare sales, new FAM services, benefits on hotel reservations, holiday packages, car rentals, and other services. Periodic marketing emails, newsletters, etc. Fam may launch reward programs and consumer loyalty programs and may use your Personal Information to enroll you in such programs, however, you may choose to opt out of such Programs.

Customer Service

FAM provides international customer service from our local offices in more than twenty languages, and we’re here to help 24 hours a day, 7 days a week. Sharing relevant details, such as reservation information or information about your user account with our global customer service staff allows us to respond when you need us. This includes helping you to contact the right booking agency and responding to any questions you might have about your booking arrangement (or any other queries, for that matter).

Account Facilities

FAM users can create an account on our website or apps. We use the information you give us to administer this account, allowing you to do several useful things. You can manage your booking arrangements, take advantage of unique offers, make future booking arrangements easily and manage your personal settings.

Online Groups

We give account holders the chance to connect and interact with each other through online groups or forums, such as travel communities.

Providing the Best Price Applicable to You, Depending on Where You Are Based

When you search our apps or website, for example to find an accommodation, a rental car, or a flight, we process your IP address to confirm whether you are in the European Economic Area (EEA) or in another country. We do this to offer you the best price for the region (EEA) or country (non-EEA) where you are based.

Customer Reviews and Other Destination-Related Information

During and after your trip/stay, we might invite you to submit a review. We can also make it possible for the people you’re traveling/staying with or whom you’ve booked a reservation for to do this instead. This invite asks for information about the booking agency or the destination.

How Long Do We Keep Your Personal Information?

FAM retains your Personal Information on its servers for as long as is reasonably necessary for the purposes listed in this policy. In some circumstances we may retain your Personal Information for longer periods of time, for instance where we are required to do so in accordance with any legal, regulatory, tax or accounting requirements. Where your personal data is no longer required we will ensure it is either securely deleted or stored in a way which means it will no longer be used by the business.
In case you wish to delete your account, kindly send mail to customersupport@feriadoss.com

How Do We Protect Your Personal Information?

All payments on the Website are secured. This means all Personal Information you provide is transmitted using TLS (Transport Layer Security) encryption. TSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us. The Website also has strict security measures in place to protect the loss, misuse, and alteration of the information that is under our possession and control. Whenever you change or access your account information, we offer the use of a secure server.

Cookies and Session Data

FAM uses cookies to personalize your experience on the Website and the advertisements that maybe displayed. FAM’s use of cookies is similar to that of any other reputable online companies. Cookies are small pieces of information that are stored by your browser on your device’s hard drive. Cookies allow us to serve you better and more efficiently.
FAM may also use such cookies to display advertisement(s) to you while you are on the Website, send you personalized offers (if you have not opted out of the same). Cookies on the advertisements are used for the purposes of tracking the effectiveness of advertising served by us on any website, and also to use aggregated statistics about your visits to the Website.
All the above stated information is anonymous and is collected through the use of a pixel tag, which is an industry standard technology and is used by all major websites.
They may use this anonymous information about your visits to the Website in order to provide advertisements about goods and services of potential interest to you. No Personal Information is collected during this process. The information so collected during this process, is anonymous, and does not link online actions to a User.
Most web browsers automatically accept cookies. Of course, by changing the options on your web browser or using certain software programs, you can control how and whether cookies will be accepted by your browser. FAM supports your right to block any unwanted Internet activity, especially that of unscrupulous websites.
FAM uses the following cookies:
- Persistent / Permanent cookies: Persistent cookies helps us recognize you as an existing user, so it’s easier for you to return to our sales channel without signing in again. After signing in, the persistent cookies stay on your browser and will be read when you return to our sales channel. These remain on your computer/device for a pre-defined period.
- Session cookies: Session cookies only last for as long as the session exists, (they are erased when the user closes the browser)

Automatic Logging of Session Data

Each time you access the Website your session data gets logged. Session data may consist of various aspects like the IP address, operating system and type of browser software being used and the activities conducted by the User while on the Website. We collect session data because it helps us analyze User’s choices, browsing pattern including the frequency of visits and duration for which a User is logged on. It also helps us diagnose problems with our servers and lets us better administer our systems. The aforesaid information cannot identify any User personally. However, it may be possible to determine a User’s Internet Service Provider (ISP), and the approximate geographic location of User’s point of connectivity through the above session data.

How is Your Personal Data Shared and Further Processed for Insurance Services?

When offering insurance, FAM may have to use and share personal data that is relevant to the insurance product. This data relates to you as a potential or actual policyholder, the beneficiaries under a policy, family members, claimants and other parties involved in a claim:
- To provide offers, arrange insurance cover and handle insurance claims, some personal data, provided to us during the booking process, (‘General Order Data’) may have to be shared with FAM. You may also be asked to provide additional information, such as names of family members or other beneficiaries or details about a claim (‘Insurance-Specific Data’).
- If you make a claim under an insurance policy, this claim may be directly handled by the insurer. This means that you may be asked to provide personal data to submit the claim directly to them. The insurer will inform you accordingly at the point of collection of your information. When your claim is handled by the insurer, FAM may receive information about the status of your claim to provide you with customer support services.

With Whom Your Personal Information is Shared?

Service Providers and Suppliers

FAM shares your information with service providers and suppliers like airlines, hotels, bus service providers, cab rental, railways or any other suppliers who are responsible for fulfilling your booking. While making a booking with FAM you authorize us to share your information with the said service providers and suppliers. It is pertinent to note that FAM does not authorize the end service provider to use your information for any other purpose(s) except as may be for fulfilling their part of service. However, how the said service providers/suppliers use the information shared with them is beyond the purview and control of FAM as they process Personal Information as independent data controllers, and hence we cannot be made accountable for the same. You are therefore advised to review the privacy policies of the respective service provider or supplier whose services you choose to avail. FAM does not sell or rent individual customer names or other Personal Information of Users to third parties except sharing of such information with our business / alliance partners or vendors who are engaged by us for providing various referral services and for sharing promotional and other benefits to our customers from time to time basis their booking history with us.

Companies in the Same Group

In the interests of improving personalization and service efficiency, FAM may, under controlled and secure circumstances, share your Personal Information with our affiliate or associate entities. This will enable us to provide you with information about various products and services, both leisure- and travel-related, which might interest you; or help us address your questions and requests in relation to your bookings. As part of business expansion/development/restructuring or for any other reason whatsoever, if we decide to sell/transfer/assign our business, any part thereof, any of our subsidiaries or any business units, then as part of such restructuring exercise customer information including the Personal Information collected herein shall be transferred accordingly.

Business Partners and Third Party Vendors

FAM may also share certain filtered Personal Information to our corporate affiliates or business partners who may contact the customers to offer certain products or services, which may include free or paid products / services, which will enable the customer to have better travel experience or to avail certain benefits specially made for FAM customers. If you choose to avail any such services offered by our business partners, the services so availed will be governed by the privacy policy of the respective service provider. FAM may share your Personal Information to third party that FAM may engage to perform certain tasks on its behalf, including but not limited to payment processing, data hosting, and data processing platforms.

We use non-identifiable Personal Information of Users in aggregate or anonymized form to build higher quality, more useful online services by performing statistical analysis of the collective characteristics and behavior of our customers and visitors, and by measuring demographics and interests regarding specific areas of the Website. We may provide anonymous statistical information based on this data to suppliers, advertisers, affiliates and other current and potential business partners. We may also use such aggregate data to inform these third parties as to the number of people who have seen and clicked on links to their websites. Any Personal Information which we collect and which we may use in an aggregated format is our property. We may use it, in our sole discretion and without any compensation to you, for any legitimate purpose including without limitation the commercial sale thereof to third parties.

Disclosure of Information

FAM may disclose User’s Personal Information if required to do so:

With Whom Your Personal Information is Shared?

Service Providers and Suppliers

Companies in the Same Group

Business Partners and Third Party Vendors

Disclosure of Information

FAM may disclose User’s Personal Information if required to do so:

- by law, required by any enforcement authority for investigation, by court order or in reference to any legal process;
- to conduct our business;
- for regulatory, internal compliance and audit exercise(s);
- to secure our systems; or
- to enforce or protect our rights or properties of FAM or any or all of its affiliates, associates, employees, directors or officers or when we have reason to believe that disclosing Personal Information of User(s) is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.

Such disclosure and storage may take place without your knowledge. In that case, we shall not be liable to you or any third party for any damages howsoever arising from such disclosure and storage.

User Generated Content

FAM provides an option to its users to post their experiences by way of reviews, ratings and general poll questions. The customers also have an option of posting questions w.r.t a service offered by FAM or post answers to questions raised by other users. FAM may also hire a third party to contact you and gather feedback about your recent booking with FAM. Though the participation in the feedback process is purely optional, you may still receive emails, notifications (app, sms, Whatsapp or any other messaging service) for you to share your review(s), answer questions posted by other users or a. The reviews may be written or in a video format. The reviews written or posted may also be visible on other travel or travel related platforms.

Communication Processing by FAM

FAM can offer you and booking agencies several ways to communicate about the trip/stay Services and existing booking arrangements, directing the communications via FAM. This also allows you and your booking agency to contact FAM with questions about your booking arrangement through the website, our apps, and the other channels that we make available.

FAM accesses communications and may use automated systems to review, scan, and analyse communications for the following reasons:

Security purposes;
Fraud prevention;
Compliance with legal and regulatory requirements;
Investigations of potential misconduct;
Product development and improvement;
Research;
Customer engagement (including to provide you with information and offers that we believe may be of interest to you);
Customer or technical support.

We reserve the right to review or block the delivery of communications that we, in our sole discretion, believe might contain malicious content or spam, or pose a risk to you, booking agencies, FAM or others.

All communications sent or received using FAM communication tools will be received and stored by FAM. Booking agencies and Business partners you’ve booked a booking arrangement through might also choose to communicate with you directly by email or through other channels that FAM does not control.

Use of Social Media by FAM

At FAM, we use social media in separate ways. We use it to facilitate the use of online reservation services, but also to promote our booking agencies’ travel-related products and services and to advertise, improve and facilitate our own services.

Note that the use of social media features can result in the exchange of personal data between FAM and the social media service provider, as we describe below. You are free not to use any of the social media features available to you.

Sign in with your social media account

We offer you the opportunity to sign in to a FAM user account with one of your social media accounts. We do this to reduce the need for you to remember different usernames and passwords for different online services. After you’ve signed in once, you’ll be able to use your social media account to sign into your FAM account. You can decouple your FAM user account from your chosen social media account any time you want to.

Integration of social media plugins

We have also integrated social media plugins into the FAM website and apps. This means that when you click or tap on one of the buttons (such as Facebook’s ‘Like’ button), certain information is shared with these social media providers. If you’re logged into your social media account when you click or tap one of these buttons, your social media provider may relate this information to your social media account. Depending on your settings, they might also display these actions on your social media profile, to be seen by others in your network.

Other social media services and features

We may integrate other social media services (like social media messaging) for you to interact with FAM or with your contacts about our services. We may maintain social media accounts and offer apps on several social media sites. Whenever you connect with FAM through social media, your social media service provider may allow you to share information with us.

If you choose to share, your social media provider will inform you about which information will be shared. For example, when you sign into a FAM user account using your social media account, certain information from that account may be shared with FAM. This includes your email address, your age, and the profile pictures you’ve saved – depending on what you authorise in your social media account.

When you register with a FAM social media app or connect to a social media messaging service without a FAM user account, the information you choose to share with us may include the basic information available in your social media profile (including your email address, status updates and a list of your contacts).

We’ll use this information to help provide you with the service you requested – for example, to forward a message you want to send to your contacts, or to create a personalised user experience in the app or on our websites. It means that if you want us to, we can tailor our services to suit your needs, connecting you and your friends with the best travel destinations and analysing and improving our travel-related services.

Your social media provider will be able to tell you more about how they use and process your data when you connect to FAM through them. This can include combining the personal data they collect when you use FAM through them with information they collect when you use other online platforms you have also linked to your social media account.

If you decide to connect using your Facebook or Google account, please review the following links for information about how these parties use data they receive: Facebook and Google.

Rights, Permissions, Withdrawals, and Customer Care

You may withdraw your consent to submit any or all Personal Information or decline to provide any permissions on its Website as covered above at any time. In case, you choose to do so then your access to the Website may be limited, or we might not be able to provide the services to you. You may withdraw your consent by sending an email to customersupport@feriadoss.com.
You may access your Personal Information from your user account with FAM. You may also correct your personal information or delete such information (except some mandatory fields) from your user account directly. If you don’t have such a user account, then you write to customersupport@feriadoss.com.
We reserve the rights to revise the Privacy Policy from time to time to suit various legal, business and customer requirement. We will duly notify the users as may be necessary.
The right to enter into an agreement or transaction is only available to ‘adults’, i.e., persons above the age of 18 years old. FAM services aren’t intended for those who are younger and FAM would not collect their data unless it’s provided by a parent or guardian.
If you need to contact our customer service team, contact your booking agency through us, or reach out to us in a different way (such as social media or via a chatbot) we’ll collect information from you there, too. This applies whether you are contacting us with feedback or asking for help using our services.
FAM will occasionally send e-mail updates about fare sales in your area, special offers, new FAM services, and other noteworthy items. You have the right to stop receiving these messages, please click on the “unsubscribe” link or follow the instructions in each e-mail message.
General rights: This includes the right to information, access, correction, deletion, restriction of processing, objection to processing, and data portability. If processing is based on your consent, you have the right to revoke it at any time.
Right to object to processing of data based on legitimate interests: Article 21(1) EU General Data Protection Regulation (EU) 2016/679 (“GDPR”) gives you the right to object at any time for reasons arising out of your particular situation against the processing of personal data relating to you when your data is processed under Article 6(1)(e) or Article 6 (1)(f) GDPR. This also applies to profiling. If you object, we will no longer process your personal data unless we can establish compelling and legitimate grounds for processing that outweigh your interests, rights, and freedoms, or if the processing aids the enforcing, exercising, or defending of legal claims.
Right to object to direct marketing: If we process your personal data for the purpose of direct marketing Article 21(2) GDPR gives you the right to object at any time to the processing of your personal data for the purpose of direct marketing; this also applies to profiling, as far as it is associated with direct marketing. If you object to processing for the purpose of direct marketing, we will no longer process your personal data for this purpose.
Sensitive Personal Information Disclosure: FAM gathers and divulges certain types of data for some business purposes which includes “sensitive personal information” but this Sensitive personal information is not utilized or disclosed by FAM for any purpose that is not explicitly authorized by the California Consumer Privacy Rights Act.

Specific Rights for Individuals Located in Europe

If you are in the European Economic Area, United Kingdom and/or Switzerland, the policies in this section are specific to you. They describe how we market to you, our legal bases for processing your information and your rights.

This section only applies to individuals that access or use our Services while located in the European Economic Area, United Kingdom and/or Switzerland (collectively “Europe”). We may ask you to identify which country you are in when you use some of the Services or we may rely on your IP address to identify in which country you are located. When we rely on your IP address, we cannot apply the terms of this section to any individual that masks or otherwise hides their location information from us so as not to appear located in Europe.

We are a controller regarding any personal information collected from individuals accessing or using our Services. A “controller” is an entity that determines the purposes for which and the way any personal information is processed.

Marketing

We will only contact individuals located in Europe by electronic means (including email or SMS) based on our legitimate interests, as permitted by applicable law or the individual’s consent. When we rely on legitimate interest, we will only send you information about our Services that are like those which were the subject of a previous offer or negotiations of an offer to you. If you do not want us to use your personal information in this way or to disclose your personal information to third parties for marketing purposes. You can object to direct marketing at any time and free of charge. Direct marketing includes any communications to you that are only based on advertising or promoting products and services.

Legal Bases for Processing

Our legal bases for the processing activities identified in this Policy are:

We rely on our contract with you as our legal basis for processing in relation to the following: to provide and maintain our services, to provide customer support or respond to you, to enforce compliance with our Terms, agreements, or policies, and to share your information with service providers.
Depending on the specific circumstances, we rely on your consent or legitimate interest in relation to the following processing activities: to send you marketing and promotional emails, to advise you of other services, and to share your information with business partners, sponsors, or within our corporate organization.
We rely on legitimate interest in relation to the following processing activities: to personalize your experience, for research and development, and when we share your information with board members or volunteers or in relation to business transfers or bankruptcy.

When we use service providers who process data outside the EU/EEA, we use appropriate safeguards such as standard data protection clauses adopted by the EU, or an EU adequacy decision to transfer and process your personal data outside of the EU.

How can you exercise your rights and control the personal data you’ve given to FAM?

Control of Personal Data

We want you to be in control of how your personal data is used by us. You can do this in the following ways:

You can ask us for a copy of the personal data we hold about you,
You can inform us of any changes to your personal data, or you can ask us to correct any of the personal data we hold about you. As explained below, you can make some of these changes yourself, online, when you have a user account,
In certain situations, you can ask us to erase, block, or restrict the processing of the personal data we hold about you, or object to ways in which we are using your personal data,
In certain situations, you can also ask us to send the personal data you have given us to a third party,
Where we are using your personal data based on your consent, you are entitled to withdraw that consent at any time subject to applicable law, and
Where we process your personal data based on legitimate interest or the public interest, you have the right to object to that use of your personal data at any time, subject to applicable law.

We rely on you to make sure that your personal information is complete, accurate and current. Please do let us know about any changes to, or inaccuracies in, your personal information as soon as possible.

If you have a FAM user account, you can access a lot of your personal data through our website or apps. You’ll find the option to add, update or remove information we have about you in your account settings.

For any other queries/inquires/issues kindly feel free to contact us on customersupport@feriadoss.com.

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