Terms & condition

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User Agreement

The Terms and Conditions along with the Terms of Service and Refund Policy, collectively form the “User Agreement” and form the terms and conditions for the use of services and products of FAM.

Feriadoess and More (‘FAM’) may change, alter or remove any part of these below written User Agreement without any prior notice. Any changes done in this User Agreement will be applicable the moment they are posted on the site.

User/FAM is individually referred to as ‘Party’ and collectively referred to as ‘Parties’ to the User Agreement.

Any User who inquires about or purchases any products or services of FAM through its websites, mobile applications, sales persons, offices, call centers, branch offices, franchisees, agents etc. (all the aforesaid platforms collectively referred to as “Sales Channels”) agree to be governed by this User Agreement. The websites and the mobile applications of FAM are collectively referred to as ‘Website’.

Terms and Conditions

  • Applicability
    • These Terms and Conditions are for the use of services and products of Feriadoss and More (“FAM”).
  • Eligibility to use
    • The User must be of at least 18 years of age and must possess the legal authority to enter into an agreement so as to become a User and use FAM’s services.
    • As a minor if you wish to use or transact on the Website, such use or transaction shall only be made by a person of legal contracting age (legal guardian or parents). We reserve the right to terminate your membership and/or block access to the Website if it is discovered that you are a minor or incompetent to contract according to the law or any information pertaining to your age entered at the time of creation of account is false.
    • Before using the Website, approaching any Sales Channels or procuring the services of FAM, the Users shall compulsorily read and understand this User Agreement, and shall be deemed to have accepted this User Agreement as a binding document that governs User’s dealings and transactions with FAM. If the User does not agree with any part of this Agreement, then the User must not avail FAM’s services and must not access or approach the Sales Channels of FAM.
    • All rights and liabilities of the User and FAM with respect to any services or product facilitated by FAM shall be restricted to the scope of this User Agreement.
  • Content
    • All content provided through various Sales Channels, including but not limited to audio, images, software, text, icons and such similar content (“Content”), are registered by FAM and protected under applicable intellectual property laws. User cannot use this Content for any other purpose, except as specified herein.
    • User agrees to follow all instructions provided by FAM which will prescribe the way such User may use the Content.
    • There are a number of proprietary logos, service marks and trademarks displayed on the Website and through other Sales Channels of FAM, as may be applicable. FAM does not grant the User a license, right or authority to utilize such proprietary logos, service marks, or trademarks in any manner. Any unauthorized use of the Content, will be in violation of the applicable law.
  • Website
    • The Website is meant to be used in a bonafide manner by the User(s) and only for lawful purposes.
    • In case of using the website, the User agrees that
    • They have legal authority to create an obligatory legal relationship and to enter into these Terms and Conditions according to the Eligibility mentioned above.
    • They will use the website in accordance with this User Agreement.
    • They will provide accurate information about official documents and other necessary details while availing the services and products of FAM.
    • FAM reserves the right to terminate access to the Website, at their sole discretion, without notice for maintenance or any other reason whatsoever.
    • FAM reserves the right to periodically make improvements or changes in its Website at any time without any prior notice to the User.
    • User(s) are requested to report any content on the Website which is deemed to be unlawful, objectionable, libelous, defamatory, obscene, harassing, invasive to privacy, abusive, fraudulent, against any religious beliefs, spam or is violative of any applicable law to customersupport@feriadoss.com
    • User(s) shall not host, display, upload, publish, share any information on FAM’s website or app which:
      • Belongs to another person and to which the User does not have any right;
      • Is obscene, pornographic, paedophilic, invasive of other’s privacy, insulting or harassing on the basis of gender, racially or ethnically objectionable, relating or encouraging money laundering, or in any other way against the law;
      • Infringes any patent, trademark, copyright or other proprietary rights;
      • Impersonates another person;
      • Contains software virus or any other computer code, file or program designed to interrupt, destroy or limit FAM’s functionality;
      • Violates any law for the time being in force.
    • Any data downloaded or obtained otherwise is done at the sole discretion of the User and the User would be solely responsible for any damage to their computer systems or damage or loss to their computer systems.

Bookings and Bookings by travel agents

  • In case of an increase in the fare in the issuance of the Air ticket, due to airlines, miscalculation in the amount due to server error, and from the bank’s payment gateway issue then FAM reserves the right to cancel the ticket and forfeit the amount received as Cancellation Charges.
  • In order to get any infant’s ticket issued, the age of the infant must be below 2 yrs and make sure that they have valid proof-of-age documents when they’re checking in, and the infant must be accompanied by an adult at least 18 years old.
  • In order to get any child ticket issued, the age of the child must be in between 2-12 years and make sure that they have valid proof-of-age documents when they’re checking in, and the child must be accompanied by an adult at least 18 years old.
  • All the tickets/bookings issued to the customer shall additionally be governed under the terms and conditions as laid out by the respective Airlines/Supplier.
  • FAM does not get any alert from airlines directly with regards to any change in schedule or cancellation. The amenities, services, routes, schedule, aircraft type, seat availability, and any other details pertaining to the flight service are provided by the respective airlines, and FAM has no control over such information provided by the airlines, and hence would not be held liable for any change, delay, or cancellation of Service.
  • All the information pertaining to the hotel including the category of the hotel, availability images, room type, amenities, and facilities available at the hotel are as per the information provided by the hotel to FAM. This information is for reference only. Any discrepancy that may exist between the website pictures and actual settings of the hotel shall be raised by the User with the hotel directly, and shall be resolved between the User and hotel. FAM will have no responsibility in that process of resolution, and shall not take any liability for such discrepancies.
  • Except with the prior registration with FAM as B2B agents, priority partner or a franchisee, and explicit permission of FAM to use the Website, all travel agents, tour operators, consolidators or aggregators (“Travel Agents”) are barred from using this Website for any commercial or resale purpose. If any such bookings are detected, FAM reserves the right, including without limitation, to cancel all such bookings immediately without any notice to such travel agents and also to withhold payments or any refunds thereto. FAM shall not be held liable for any incidental loss or damage that may arise from the bookings made by any person through such Travel Agents. The liability in case of such cancellations shall be solely borne by such Travel Agents.
  • All discounts and offers mentioned on the Website are applicable only to the User(s) of FAM for legitimate bookings.

Limited Liability of FAM

  • FAM is a facilitator and provides by connecting the User with respective service providers. FAM’s liability is limited to providing the User with a confirmed booking as selected by the User.
  • Any issues or concerns faced by the User at the time of availing any service shall be the sole responsibility of the Service Provider. FAM will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence on part of any Service Provider.
  • Unless explicitly committed by FAM as a part of any product or service:
    • FAM assumes no liability for the standard of services as provided by the respective Service Providers.
    • FAM provides no guarantee with regard to their quality or fitness as represented.
    • FAM doesn’t guarantee the availability of any services as listed by a Service Provider.
  • By making a booking, User understands FAM merely provides a technology platform for booking of services and products and the ultimate liability rests on the respective Service Provider and not FAM. Thus, the ultimate contract of service is between User and Service Provider.
  • User further understands that the information displayed on the Website with respect to any service is displayed as furnished by the Service Provider. FAM, therefore cannot be held liable in case if the information provided by the Service Provider is found to be inaccurate, inadequate or obsolete or in contravention of any laws, rules, regulations or directions in force.

User’s responsibility

  • Users are advised to check the description of the services and products carefully before making a booking.
  • User(s) agree to be bound by all the conditions as contained in booking confirmation or as laid out in the confirmed booking voucher. These conditions are also to be read in consonance with the User Agreement.
  • If a User intends to make a booking on behalf of another person, it shall be the responsibility of the User to inform such person about the terms of this Agreement, including all rules and restrictions applicable thereto.
  • The User undertakes to abide by all procedures and guidelines, as modified from time to time, in connection with the use of the services available through FAM. The User further undertakes to comply with all applicable laws, regulations, orders, directions etc. issued by either the Central Government, State Government, District Authorities or any other statutory body empowered to do so w.r.t use of services or for each transaction.
  • The services are provided on an “as is” and “as available” basis. FAM may change the features or functionality of the services being provided at any time, in its sole discretion, without any prior notice. FAM expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, reasonably fit for all purposes. No advice or information, whether oral or written, which the User obtains from FAM or through the services opted shall create any warranty not expressly made herein or in the terms and conditions of the services.
  • User also authorizes FAM’s representative to contact such user over phone, message and email. This consent shall supersede any preferences set by such User through national customer preference register (NCPR) or any other similar preferences.

Security and account related information

  • User has to register on the Website and will have to choose their own password to access their account. The User is solely responsible for maintaining the confidentiality of their own password and account. If there is any breach or unauthorized use of the User’s account, they should inform FAM immediately. FAM will not be liable for any loss that may be incurred by the User as a result of unauthorized use of the password or account, either with or without the User’s knowledge.
  • User understands that any information that is provided to this Website may be read or intercepted by others due to any breach of security at the User’s end.
  • FAM keeps all the data in relation to credit card, debit card, bank information etc. secured and in an encrypted form in compliance with the applicable laws and regulations. However, for cases of fraud detection, offering bookings on credit (finance) etc., FAM may at times verify certain information of its Users like their credit score, as and when required.
  • FAM may share your Personal Information in an anonymized and/ or aggregated form with a third party that FAM may engage to perform certain tasks on its behalf, including but not limited to payment processing, data hosting, data processing, credit score and assessing credit worthiness for offering bookings on credit in accordance with the applicable laws.
  • FAM adopts the best industry standard to secure the information as provided by the User. However, FAM cannot guarantee that there will never be any security breach of its systems which may have an impact on User’s information too.
  • FAM may share the Users data with the concerned law enforcement agencies for any lawful or investigation purpose without the consent of the User.

Fees and payment

  • FAM’s payment gateway is secured and online payments are through a safe transaction process. FAM also ensures that personal security codes are not revealed in any circumstances. The User will be responsible for all charges, fees, duties, taxes and assessments arising out of the use of the service.
  • In addition to the cost of booking as charged by the Service Providers, FAM reserves the right to charge certain fees in the nature of convenience fees or service fees. FAM further reserves the right to alter any and all fees from time to time. Any such additional fees, including fee towards any modifications thereof, will be displayed to the User before confirming the booking or collecting the payment from such User.
  • In cases of short charging of the booking amount, taxes, statutory fee, convenience fee etc., owing to any technical error or other reason, FAM shall reserve the right to deduct, charge or claim the balance amount from the User and the User shall pay such balance amount to FAM. In cases where the short charge is claimed prior to the utilization of the booking, FAM will be at liberty to cancel such bookings if the amount is not paid before the utilization date.
  • Any increase in the price charged by FAM on account of change in rate of taxes or imposition of new taxes, levies by Government shall have to be borne by the User. Such imposition of taxes, levies may be without prior notice and could also be retrospective but will always be as per applicable law.
  • In the rare circumstance of a booking not getting confirmed for any reason whatsoever, FAM will process the refund of the booking amount paid by the User and intimate the User about the same. FAM is not under any obligation to provide an alternate booking in lieu of or to compensate or replace the unconfirmed booking. All subsequent bookings will be treated as new transactions. Any applicable refund will be processed as per the defined policies of the service provider and FAM as the case may be.
  • The User agrees and understands that all payments shall only be made to bank accounts of FAM only. No money should be transferred to FAM’s agents, representatives or employees. The User agrees that if that user transfers any amount against any booking or transaction to any bank account that is not legitimately held by FAM or to any personal account of any person, FAM shall not be held liable for the same. User shall not hold any right to recover from FAM any amount which is transferred by the User to any third party.
  • The User shall not share their personal information like credit/debit card number, CVV, OTP, card expiry date, user IDs, passwords etc. with any person including FAMs agents, employees or representatives. The User shall immediately inform FAM if such details are demanded by any of its agents’, employees or representatives. FAM shall not be liable for any loss that the User incurs for sharing the aforesaid details.
  • Refunds, if any, shall be processed to the same account/banking instrument that was used to make the payment for that booking.
  • Booking(s) made by the User through FAM are subject to the applicable cancellation policy as set out on the booking page or as communicated to the customers in writing.

Usage of mobile number, communication details of the user by FAM

  • FAM uses mobile number and other relevant personal information of the user in order to send booking confirmation, itinerary information, cancellation, payment confirmation, refund status, schedule change or any such other information relevant for the transaction, pending or failed booking made by the User. Such communication is made either via SMS or via internet-based messaging applications like WhatsApp, voice call, e-mail or any other alternate communication detail provided by the User at the time of booking.
  • The User unconditionally consents that such communication either via SMS or via internet-based messaging applications like WhatsApp, voice call, e-mail or any other alternate communication, made by FAM are under the request and authorization of the User, and is ‘transactional’ and not an ‘unsolicited communication’ as per the guidelines of TRAI and is in compliance with the relevant guidelines of TRAI or such other authority in India and abroad.
  • The User would be liable to indemnify FAM against all types of losses and damages incurred by FAM due to any action taken by TRAI Access Providers (as per TRAI regulations) or any other authority due to any erroneous complaints raised by the User on FAM with respect to the communications mentioned above or due to a wrong number or email ID being provided by the User for any reason whatsoever.


  • Insurance coverage is the obligation of the User, unless explicitly provided by FAM in any specific service or deliverable. Insurance, if any provided as a part of the service or product by FAM shall be as per the terms and conditions of the third-party insurance company and FAM is merely a facilitator in connecting the User with the insurance company. FAM shall not accept any claims arising out of such scenarios and the User shall contact the insurance company directly for any claims or disputes.

TCS Compliance

  • ‘Overseas tour package’ means any tour package which offers visit to a country or countries or territory or territories outside India and includes expenses for travel or hotel stay or boarding or lodging or any other expenditure of similar nature or in relation thereto and ‘Specified Person’ means a person defined as per provisions of Section 206CCA(3) of Income Tax Act, 1961.
  • The User is liable to pay Tax collected at source (TCS) on booking of an ‘Overseas tour package’ at an appropriate rate over and above the price charged for such package in compliance with the provisions of Section 206C (1G)(b) of the Income Tax Act, 1961. FAM shall deposit the TCS amount so collected with the Government and issue appropriate document/certificate to the User in compliance with aforesaid provision.
  • The User is required to provide a valid PAN of User/Traveler(s) at the time of booking an overseas tour package with FAM. The User understands and agrees that FAM, at the time of booking or at a later stage, will validate the PAN provided by the User to check compliance of provisions of Section 206CC of Income Tax Act. The User agree that in case the PAN is found to be invalid, or it does not belong to User/traveler(s), FAM has an obligation to cancel the booking in compliance with the law and process the refund as per the cancellation policy applicable to said booking.
  • The User further understand and agrees that FAM would also, at the time of booking or at a later stage, validate User/traveler(s) PAN as per the provisions of Section 206CCA of Income Tax Act and if on validation the User qualifies as a ‘Specified person’, the User agrees to pay TCS to FAM at such higher rate as may be applicable under section 206CCA. The User agrees to pay the additional TCS amount to FAM where, as a result of validation under section 206CCA, the TCS collected at the time of booking fall short of the applicable rate of TCS. If User fails or disagree to pay the additional TCS, FAM has the right to cancel the booking and process appropriate refund as per the cancellation policy applicable to such booking.

Compliance of liberalized remittance scheme

  • The RBI mandates collection of PAN details for all transactions made under Liberalized Remittance Scheme (LRS) which include any international booking made on the Website or through Sales Channels. The User warrants and confirms that PAN details of the User/traveler will be shared by the User on or before the cut-off date prescribed by FAM either at the time of booking or after the booking is made. In case the traveler is a minor, FAM will require PAN details of the parent/guardian of such minor. The User further confirms that non-compliance of this requirement may result in cancellation of the booking.
  • The User warrants and confirms that the total amount of foreign exchange purchased or remitted during the current financial year, through all sources in India (including the current transaction) falls within the permissible limit prescribed by the RBI. In case the limit gets breached before the actual remittance request is approved by the AD Bank, FAM has an obligation to cancel the booking in compliance with the law and process refund as per cancellation policy applicable to said booking. The User further confirms that foreign exchange, if any, purchased by User for the purpose of international travel under the current booking will be utilized for the purpose indicated above.
  • The User authorizes FAM to retrieve User’s/ traveler’s (in case booking on someone’s behalf) PAN details from Users profile, previous bookings or share User/traveller’s data with third party(ies) for collecting or verifying PAN details solely for the purposes mentioned in this Agreement.
  • The User understands FAM does not collect User’s PAN details without consent. If the User wishes to opt of providing the same or wishes to delete it if already provided, the User may do so by accessing the profile information through the Desktop.
  • The User authorizes FAM to share User/traveler data with third party(ies) for collecting or verifying PAN details of User/traveler.

Obligation to obtain visa

International bookings made through FAM are subject to the requirements of visa including but not limited to transit visa, OK TO BOARD which are to be obtained by the User as per the requirement of their travel bookings and the requirements of the countries the User intends to visit or transit through.

FAM is not responsible for any issues, including inability to travel, arising out of such visa requirements and is also not liable to refund any amount to the User for being unable to utilize the booking due to absence or denial of visa, irrespective whether or not the User has availed the services of FAM for the visa process too. Refund, if any, will be as per the applicable terms of booking and cancellation policy.

Force Majeure

  • There can be exceptional circumstances where FAM and / or the Service Providers may be unable to honor the confirmed bookings due to various reasons like act of God, labor unrest, insolvency, a pandemic, an epidemic, business exigencies, government decisions, terrorist activity, any operational and technical issues, route and flight cancellations etc. or any other reason beyond the control of FAM. If FAM has advance knowledge of any such situations where dishonor of bookings may happen, it will make its best efforts to provide similar alternative to the User or refund the booking amount after deducting applicable service charges, if supported and refunded by that respective service operators. The User agrees that FAM being merely a facilitator of the services and products booked, cannot be held responsible for any such Force Majeure circumstance. The User has to contact the Service Provider directly for any further resolutions and refunds.
  • The User agrees that in the event of non-confirmation of booking due to any technical reasons (like network downtime, disconnection with third party platforms such as payment gateways, banks etc.) or any other similar failures, FAM’s obligation shall be limited refunding the booking amount, if any, received from the customer. Such refund shall completely discharge FAM from all liabilities with respect to that transaction. Additional liabilities, if any, shall be borne by the User.
  • In no event shall FAM and be liable for any direct, indirect, punitive, incidental, special or consequential damages, and any other damages like damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website or any other Sales Channel.

Advertisement on FAM and linked websites

  • FAM does not control any third party websites, whose links are present on the Website and is not responsible for the content on these third party websites. If a User accesses any third-party website, the same shall be done entirely at the User’s risk and FAM shall assume no liability for the same.
  • FAM is not responsible for any errors, omissions or representations on any of its pages, links or any linked website pages to the extent such information is updated or provided directly by the Service Providers or the advertisers.
  • FAM does not endorse any advertisers on its Website, or any linked sites in any manner. The Users are requested to verify the accuracy of all information provided on the third-party web pages.
  • The linked sites are not under the control of FAM and hence FAM is not responsible for the contents of any linked site(s) or any further links on such site(s), or any changes or updates to such sites. FAM is providing these links to the Users only as a convenience.

Right to Refusal by FAM:

  • FAM at its sole discretion reserves the right to:
    • Not accept any booking without assigning any reason thereof.
    • Not provide any service or share confirmed booking details till such time the complete consideration is received from the User.
    • Limit the User’s activity, warn other users of the User’s actions, immediately suspend or terminate the User’s registration, or refuse to provide the User with access to the Website if:
      • The User breaches this User Agreement or FAM is unable to verify or authenticate any information provided by the User or FAM believes that the User’s actions may infringe on any third party rights or breach any applicable law or otherwise result in liability for the User, other users of FAM or FAM itself; in addition to any other remedies and recourse available to FAM.
      • Not register a User who has been suspended or terminated, even if the User enters different credentials, or use the Website in any manner whatsoever until such User is reinstated by FAM. FAM may at any time in its sole discretion reinstate suspended users.
      • To recover any amount due to be paid by the User to FAM and take appropriate legal action as deemed necessary, if the User Agreement is breached.
      • The User shall not write or send any content to FAM which is, or communicate with FAM using language or content which is:
        • abusive, threatening, offensive, defamatory, coercive, obscene, belligerent, glorifying violence, vulgar, sexually explicit, pornographic, illicit or otherwise objectionable;
        • contrary to any applicable law;
        • violates third parties’ intellectual property rights;
        • a spam; or
        • in breach of any other part of these terms and conditions of use.

Right to Refusal by End Service Provider:

  • User agrees that the end service provider may refuse to provide the service(s), agreed to be provided to the User, for any booking made through FAM with/without assigning any reasons or owing to reasons including but not limited to behavioral issues, public safety, health hazards, infectious diseases, government orders/notification etc. In such scenarios of refusal, the liability that may ensue shall solely vest with the end service provider as it is outside the purview of FAM and the User agrees that any claim, refund or damages against such refusal shall lie solely against the end service provider and not FAM.

Right to Cancel

  • The User expressly undertakes to provide FAM with correct and valid information while making use of the Website under this User Agreement, and not to make any misrepresentation of facts. Any default on part of the User would disentitle the User from availing the services from FAM.
  • In case FAM discovers or has reasons to believe at any time during or after receiving a request for services from the User that the request for services is either unauthorized or the information provided by the User or any of the travelers is not correct or that any fact has been misrepresented by that User, FAM shall be entitled to appropriate legal remedies against the User, including cancellation of the bookings, without any prior intimation to the User. In such an event, FAM shall not be responsible or liable for any loss or damage that may be caused to the User or any other person in the booking, as a consequence of such cancellation of booking or services.
  • If any judicial, quasi-judicial, investigation agency, government authority approaches FAM to cancel any booking, FAM will cancel the same without approaching the concerned User whose booking has been cancelled.
  • The User shall not hold FAM responsible for any loss or damage arising out of measures taken by FAM for safeguarding its own interest and that of its genuine customers. This would also include FAM denying or cancelling any bookings on account of suspected fraud transactions.

Fake Calls and Other Similar Activities

  • FAM’s employees or authorized representatives will never contact a User asking for his/ her credit or debit card number, expiry date, CVV, net banking login, passwords, OTP etc. nor will they ever request for a fund transfer to a personal or an individual bank account. Further, they will also not ask a User to install any third-party applications that enable them to view a User’s mobile or computer screen.
  • Acting on any of these requests may make you a victim of fraud, and may potentially lead to loss of your valuable money or information.
  • If you are ever asked for any of the aforesaid information, please report it immediately on customersupport@feriadoss.com


  • The User agrees to indemnify, defend and hold harmless FAM, its affiliates and their respective officers, directors, lawful successors and assigns from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by such indemnified persons, that arise out of, result from, or may be payable by virtue of, any breach of any representation or warranty provided by the User, or non-performance of any covenant by the User.
  • The User shall be solely liable for any breach of any country specific rules and regulations or general code of conduct and FAM cannot be held responsible for the same.

UPI Related Terms and Conditions

  • FAM is a Third Party Application Provider (TPAP) under UPI, authorized by NPCI (National Payments Corporation of India) to facilitate payments through PSP (Payment Service Provider) Bank(s). For this purpose YES Bank shall act as the PSP. FAM is a service provider participates in UPI through the PSP Bank.
  • Through the agreement entered into between FAM, YES Bank and NPCI, FAM shall facilitates grievances, complaints and provide resolution to the customers using our UPI application.
  • FAM shall act as the first point of contact for all UPI related grievances/ complaints for its UPI customers. In the event the complaint or grievance remains unresolved, the User may escalate the issue to YES Bank, followed by the User’s bank (linked to the UPI account) and NPCI thereafter, in the same order. If the User is still dissatisfied, the User may approach the Banking Ombudsman and / or the Ombudsman for Digital Complaints, as the case may be.

Miscellaneous Terms


If any provision of this User Agreement is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of this User Agreement shall continue to be in full force and effect.


This Agreement is subject to interpretation as per the laws of India, and the parties shall refer any unresolved disputes to the exclusive jurisdiction of courts in Mumbai.


FAM reserves the right to change the User Agreement from time to time. The User is responsible for regularly reviewing the User Agreement.


Any information which is specifically mentioned by FAM as confidential shall be maintained confidentially by the User and shall not be disclosed unless as required by law or to serve the purpose of this User Agreement and the obligations of both the parties herein.


FAM would like to know the feedback of the Users for improving its services. The User hereby authorizes FAM to contact the User for their feedback on various services offered by FAM. Such feedback may be collected through emails, telephone calls, SMS or any other medium from time to time. In case the User chooses not to be contacted, such User shall write to FAM for specific exclusion at customersupport@feriadoss.com.


User shall also refer to FAM’s Privacy Policy available on FAM’s website which governs use of the Websites. By using the Website, User agrees to the terms of the Privacy Policy and accordingly consents to the use of the User’s personal information by FAM and its affiliates in accordance with the terms of the Privacy Policy.


FAM strongly believes in resolving the issues raised by the User(s). In the event if user feels that it’s concern has not been resolved to it’s satisfaction, User may contact our grievance officer, who shall endeavour to redress the concern within 30 days from the date of escalation. To reach the grievance officer please use this link to submit the details. User(s) are advised to escalate to the grievance officer only when they have already raised their complaint which has not been resolved to their satisfaction, or their concern has not been resolved within 30 days from the date of ticket generation. User(s) will be required to share their booking reference number and the ticket ID generated for their complaint, for any escalations to the Grievance Officer through this link.

In compliance of the Information Technology Act, 2000 and rules made thereunder and also in compliance of the Consumer Protection (E-Commerce) Rules, 2020 the name and contact details of the Grievance Officer are herein as under:

  • Name:Faraz Shaikh
  • Email ID: customersupport@feriadoss.com
  • Contact Numbers:
  • Office Landline: 02248152009
  • Customer Support: 8655642604
  • Sales:  7400097646
  • Address: Registered Address : Ravi kiran Building, Office no.15.Ground Floor, Off. New link Road, Near Monginis Cake Factory, Andheri West. Mumbai – 400053.
  • Working hours: working hours: 9 am to 7pm

Terms of Service


These Terms of Service are for the use of services and products of Feriadoss and More (“FAM”).

Flight Tickets

Terms of the Airlines

  • The airline tickets available through the Website are subject to the terms & conditions of the concerned airline, including but not limited to cancellation and refund policies.
  • FAM merely acts as a facilitator to enable the User to book a flight ticket. The contract of service for utilization of the flight is always between the User and the concerned airline.
  • Airlines retain the right to reschedule flight times, route, change or cancel flights or itineraries independent of and without prior intimation to FAM. FAM has no control or authority over the logistics of the airlines and therefore is not liable for any loss incurred by the User due to such changes or cancellations.
  • Different tickets on the same airline may carry different restrictions or include different services and price.
  • The baggage allowance on given fare is as per the terms decided by the airline, and FAM has no role to play in the same. Some fares shown may not entitle the User for free check-in baggage, and separate payment may be required.

Code Share

  • Some airlines enter into “code share” agreements with other Airlines. If your flight is a code share, it will be disclosed to you in the booking process and prior to payment.
  • FAM will disclose any such code-share arrangements to the User, only when the ticketing airline discloses it to FAM in the first place.


  • The total price displayed on the Website usually includes base fare, applicable government taxes and convenience fee. Users are required to pay the entire amount prior to confirmation of their booking(s).
  • To avail infant fares, the age of the child must be under 24 months throughout the entire itinerary. Any infants or children must be accompanied by an adult as per the terms of the airlines.

Travel Documents

  • User must ensure possession of valid travel documents such as identity proof, passport, visa etc. FAM shall not be held liable for inability to travel due to lack of valid documents.
  • Information provided by FAM regarding travel documents is advisory and User should verify requirements with respective airlines and jurisdictions.

Check-in Terms

  • User should check with the airlines directly regarding check-in timings and carry required identification proofs, passport, age proofs etc.

Use of Flight Segments

  • In the event User does not embark on the onward journey, the entire PNR pertaining to that booking shall be automatically cancelled by the airline. FAM is not obligated to provide alternate bookings.

Changes to Existing Booking

  • Changes to existing bookings shall be subject to charges levied by the airline, apart from service fee charged by FAM.
  • User shall be obligated to pay applicable charges for any alteration or modification to an existing booking.


  • Refunds will be processed as per airline fare rules and cancellation policy. The convenience fee paid to FAM at booking is non-refundable.
  • All cancellations made directly with the airline need to be intimated to FAM for refund processing.
  • Refunds will be credited to the same account from which payment was made.
  • In case of cancellation and refund of partially utilized tickets, discounts availed at booking would be deducted from refund amount.

Charter Terms

Terms of the Charter Company

Charter Facility

  • Charter facility means booking or hiring of an entire jet/aircraft/helicopter as available with the Charter Company.
  • Booking a Charter facility is subject to the terms & conditions of the concerned Charter Company, including but not limited to cancellation and refund policies. These terms will be communicated to the User at the time of booking and through the booking confirmation voucher.
  • FAM acts as a facilitator to enable the User to book a Charter. The contract of service is between the User and the Charter Company.

Rescheduling and Cancellation

  • The Charter Company reserves the right to cancel or reschedule the charter booked due to events like bad weather conditions, lockdown, operational requirements, or unforeseen technical/mechanical problems.
  • An alternate charter is subject to availability and the fare difference will be payable based on the fare existing at the time of rescheduling.

Facilities on Board

  • Carry-on luggage / Baggage allowance, boarding & lodging facilities, number of passengers, food, etc., are as per the terms of the Charter Company. FAM may facilitate communication of User requests to the Charter Company, but fulfillment of those requests is at the discretion of the Charter Company.

Change in Existing Bookings

  • Any changes to an existing booking will be subject to charges levied by the Charter Company. User shall be obligated to pay applicable charges for any alteration or modification to existing bookings.

Travel Documents

  • The Charter Company requires passenger names, nationality, passport number, date of issue and expiry, medical reports, etc., in advance to obtain necessary security clearances for travel. Inability to travel due to not carrying valid travel documents or refusal to board is solely attributable to the User, and FAM shall not be held liable.


  • Refunds will be processed as per Charter fare rules and cancellation policy. The convenience fee paid to FAM at booking is non-refundable.
  • Refunds will be credited to the same account from which payment was made (e.g., credit card or debit card).

Hotel Terms

Role of FAM and Limitation of Liability

  • FAM acts as a facilitator and provides an online platform for Users to select and book hotels, including various types of accommodations.
  • All hotel information, including category, images, room type, amenities, and facilities, is provided by the hotel to FAM. Any discrepancies between website pictures and actual settings must be resolved directly between the User and the hotel.
  • FAM is not liable for failure of a hotel to accommodate a confirmed booking, service standards, or any service-related issues. In case of denial of check-in by a hotel, FAM’s liability is limited to providing similar alternate accommodation (subject to availability) or refunding the booking amount to the User.

Information from the Hotel and Hotel Terms

  • The hotel booking voucher issued by FAM is based on information provided by the hotel regarding inventory availability.
  • Hotels reserve the right of admission. FAM has no say in admission or denial of admission by the hotel. No refund is applicable if the hotel denies check-in due to reasons beyond FAM’s control.

Responsibilities of the User

  • The User is liable for any damages caused to hotel property by themselves or accompanying guests.
  • The primary guest must be at least 18 years old to check into the hotel.
  • Valid identity proof and address proof must be presented at check-in. The hotel may deny check-in without valid identification.
  • Check-in and check-out timings are per hotel policy. Early check-in or late check-out may be subject to availability and additional fees.

Additional Charges by the Hotel

  • Booking amount covers stay at the hotel. Additional services such as laundry, room service, internet, telephone, etc., are payable directly to the hotel.
  • Hotels may charge mandatory meal surcharges during festive periods. All additional charges need to be cleared directly at the hotel.

Payment for Bookings and Additional Payments

  • Booking can be “Prepaid” or “Pay at hotel” as per hotel options.
  • Prepaid bookings include total booking amount paid at the time of booking, including taxes, service fees, and any additional fees charged by FAM.
  • “Pay at hotel” bookings require payment at check-in. Payment may be charged in local or other currencies.
  • Correct credit or debit card details must be provided. FAM may cancel bookings with incorrect details.
  • Some hotels may require a credit card or cash deposit upon check-in to cover additional expenses.

Bus Terms

Role of FAM

  • FAM provides a technology platform connecting travelers with bus operators. It does not operate buses or offer transportation services.
  • Bus ticket vouchers issued by FAM are based on information provided by bus operators regarding seat availability.
  • Details such as amenities, services, routes, fares, schedule, bus type, and seat availability are provided by bus operators, not FAM.

Limitation of Liability of FAM

  • FAM is not responsible for bus operations, including timely departure/arrival, conduct of bus operator’s employees, bus condition, trip cancellations, loss/damage of baggage, seat changes, or wrong boarding point information.
  • FAM is not liable for bus operators using separate pick-up vehicles.

Responsibilities of the Users

  • Users should call the bus operator for exact boarding point information and any other necessary details.
  • At boarding, Users must provide a copy of the ticket and valid identity proof issued by a government authority.
  • Users must arrive at the boarding place at least 30 minutes before scheduled departure. Tickets are non-transferable.
  • If a child above 5 years accompanies the User, a bus ticket at regular fare is required unless specified otherwise by the bus operator.

Cancellation of Ticket

  • Tickets can be canceled through the User’s login on FAM’s website or mobile app, or by calling customer care.
  • Cancellation is subject to charges as mentioned on the ticket.

Cab Terms


  • Cab: Refers to all categories of transport vehicles including sedans, hatchbacks, SUVs, and more.
  • Cab Operator: All cab operators providing vehicles along with drivers.

Types of Cab Bookings Facilitated by FAM

  • Outstation Cab: Enables booking vehicles with All India Tourist Permit (AITP) for travel between separate cities.
  • Car Rental (Intracity and Intercity): Allows booking vehicles on hire/rental basis for both intracity and intercity travel.
  • Airport Drop: Exclusively for travel to and from airports within the city.

Role of FAM and Limitation of Liability

  • FAM acts as a facilitator, connecting users with cab operators. The transaction is between the cab operator and the user.
  • FAM is not liable for claims related to trips, including timeliness, safety, quality, or any other issues.
  • FAM will provide a proportionate refund for uncovered distance in case of breakdown or accident, with any further liabilities borne by the cab operator.

Payment for Bookings and Additional Payments

  • Bookings can be “Prepaid” or “Part Payment” as per cab operator’s options.
  • In “Prepaid” model, total booking amount is paid at booking including base fare, taxes, and fees.
  • In “Part Payment” model, a percentage is paid at booking, and the balance is paid to the driver at check-in.
  • Expenses like toll charges, taxes, and levies are borne by the user.

Responsibilities of the Users

  • Users must carry valid photo ID during the trip and present it to the cab operator or driver before boarding.
  • Users should report any issues with the trip to FAM or the cab operator.
  • Users must board the cab within the given timeline, or risk cancellation without refund.
  • Users are responsible for their safety, luggage, and adhering to trip guidelines.
  • Bookings must be for tourism purposes only and not for commercial use.

Do’s and Don’ts for the Users


  • Arrive on time at the pick-up point.
  • Maintain good conduct with the cab operator.
  • Agree on luggage dimensions and weight with the cab operator.
  • Check trip details before commencement.


  • Violate traffic or government rules.
  • Overload luggage in the cab.
  • Use services for unlawful purposes.
  • Disembark at unauthorized locations.
  • Board the cab while intoxicated.

Train Terms

Role of FAM

  • FAM acts solely as a facilitator for booking train tickets, providing a platform to search and book desired tickets through IRCTC.
  • All bookings are subject to the applicable Terms & Conditions set by Indian Railways.
  • FAM has no control over booking flow, scheduling, cancellations, or any other service deficiency. Liability, if any, lies with Indian Railways.
  • Changes in boarding point and passenger names are not supported by the Website.
  • Train functionality on the Website may not be available during specific hours due to system downtime specified by IRCTC.

Responsibilities of the Users

  • Users will be redirected to the IRCTC website/app to input their login credentials for booking e-tickets.
  • E-tickets are issued through Indian Railways. Users can book a maximum of 6 seats/berths per booking, with seat/berth allotment done by Indian Railways.
  • Only passengers with confirmed e-tickets are permitted to board the train.
  • Passengers must carry valid ID proofs at the time of travel or boarding.
  • For all relevant information/queries regarding bookings, users should visit IRCTC’s website.

For complete information on ticket amendments, please read the terms and conditions provided by IRCTC.

Payments for Bookings and Cancellations

  • FAM’s service charges are non-refundable.
  • Bookings can only be cancelled through the app or website; offline cancellations are not permitted.
  • Cancellation policy and charges are determined by Indian Railways and may vary based on cancellation time and booking quota.
  • Railways automatically cancel fully waitlisted e-tickets after chart preparation, with refunds credited to the bank account used for booking after deduction of FAM’s charges.
  • Railways may offer special concessions/discounts for certain passenger categories, with the extent of concession not decided by FAM.

Activities and Other Services Terms


  • Activity: Includes day tours & sightseeing, spa & wellness, adventure sports, cruise, theme/amusement parks, buffets & dining, or any other service/product booked on the Website.
  • Activity Provider: The provider of the Activity service, solely responsible for provision of the products/services booked by the User.

Role of FAM and Limitation of Liability

  • FAM’s role is limited to facilitating the procurement of an Activity service by the User from the Activity Provider. The transaction or the service fulfillment relation is always between the User and the Activity Provider.
  • FAM shall not provide pick up and drop facility for any Activity unless otherwise explicitly mentioned in the confirmation of the reservation.
  • FAM shall not be liable or responsible for:
    • Any damage or loss, injury, accident, death, breakdown, irregularity, delay/change in schedule, cancellation without cause, inaccurate information, deficiency of service/product, or cancellation due to conditions not under the control of Activity Provider.
    • The health, safety, and well-being of the User in the course of availing the Activity or thereafter.
    • Any incidental or ancillary services directly purchased by the User from the Activity Provider.
    • Any incorrect information provided by the Activity Provider.
  • The maximum liability of FAM will be limited to refund of booking amount received by FAM for reservation of the Activity.

Responsibilities of the Users

  • The User agrees to comply with the terms and conditions of Activity Provider in addition to FAM’s User Agreement and Terms of Service.
  • The User will be required to present the booking/confirmation voucher issued by FAM in order to avail the Activity.
  • The User shall further be in possession of valid documents viz. Identity proof, address proof, passport in case of Activity booked outside India, or any other document as specified by the Activity Provider to utilize the Activity booked.
  • The User may be required to sign a waiver/consent form, safety procedure form, medical declaration, or other document before availing the Activity where mandated by the Activity Provider.
  • The User shall reach out to Activity Provider directly for any concerns subsequent to the confirmation of reservation.
  • The User should ensure that he qualifies all the eligibility criteria for availing the Activity including but not limited to age limit, weight limit, medical conditions, etc. User understands that in case he is found unfit or ineligible for the Activity, Activity provider may or may not allow the User to avail the said Activity.

Payments for Bookings and Cancellations

  • Reservations will be subject to cancellation and refund policies of the Activity Provider which may vary from time to time.
  • FAM may charge applicable taxes or service charge, convenience fees, etc., wherever applicable.

Special Offers and Coupons

  • The following terms will additionally apply to any coupon provided by FAM:
    • FAM’s responsibility is limited to sharing the coupon with the User subject to receipt of payment from the User.
    • The redemption of coupon is User’s responsibility, and providing the service will be the Activity Provider’s responsibility.
    • The expiry date of the coupon shall be mentioned on the coupon and the User will not be able to use the coupon subsequent to the date of expiry.
    • The coupon is not redeemable for cash.
    • The coupon once purchased cannot be refunded or cancelled.

Visa Services Terms

Role of FAM and Limitation of Liability

  • FAM solely acts as a facilitator for visa processing and is not responsible for grant or rejection of User(s) visa in any manner whatsoever. Issuance of visa is a sole decision of concerned Embassy.
  • Services offered by FAM should not be considered or construed as Visa advisory or consultancy in any manner as it acts on the instruction of the User. User understands that he is solely liable to understand the requirement of Visa to undertake his travel booked for the desired destination country/Countries and then instruct FAM accordingly to initiate the Visa application process.
  • FAM role is limited to informing the User about the documentary requirements for applying for a visa of a specific country or jurisdiction, collecting those documents as provided by the User, and submitting those documents to the respective embassy or high commission. Such requirements for making a visa application (including, but not limited to, documentation, fees and time frames) are provided by FAM on the basis of the information provided by the respective embassy or high-commission. FAM cannot and will not advise on the merit, completeness, or the suitability of the documents, or the likelihood of approval or rejection of the visa being applied for.
  • FAM may also inform the average time taken for the processing of a visa application by the respective embassy or high commission. However, it is User’s responsibility to approach FAM for application of Visa in a time-bound manner so as to secure Visa prior to the date of departure.
  • Each country has varying requirements for passport and visa. For instance, certain nations require a minimum number of blank pages in succession or certain minimum balance period of validity of the passport. These requirements are established by those respective countries and are subject to change without notice. While FAM will make best efforts to ensure that its User(s) are given, correct and updated information, there may be instances where the requisite information is not made available to FAM, as a result of which FAM may not be able to provide the same to its customers. In such cases, FAM will not be held responsible for any inaccuracy in such information.
  • The approval or rejection of visa is at the sole discretion of the respective embassy or the high commission to which the visa application is submitted. FAM has no role in either assessing or processing the visa application. Such approval or rejection depends on a lot of factors, such as the information provided by User, current or previous nationality, place of application of visa, residence, gender, age, profession, recent travel and religion.
  • On the User’s behalf, the concerned consulate, embassy or high commission, may call the User for a face to face interview, at its sole discretion. FAM shall have no role to play in this process. FAM will however inform the User about the date, time and any other requirements as communicated by the concerned Embassy or High Commission for the interview.
  • FAM may also appoint third party vendors for the visa application process for different countries. Such third-party vendors will be responsible for applying for the visa of customers for the respective countries they have been appointed for.
  • For visa applications where submission of passports is required, FAM shall take all necessary steps to ensure that the passport is safely delivered to the User. However, FAM shall not be held liable if the passport is lost in transit or misplaced by the logistics service provider.
  • The countries for which the visa application services are being offered is mentioned in the visa section of the desktop site and the mobile app. The list of countries is subject to change at the discretion of FAM.
  • FAM shall not be held liable for the acts and omissions of any consulate, embassy, authorities in delaying or not issuing the visa for any reason whatsoever. FAM also cannot be held liable for any incidental cost/expenses in connection thereto incurred by the User. In certain instances, even when a visa is issued, the User may be denied entry as it is the local immigration authorities which have a final say on entry decision.
  • In addition to Visa certain countries may require additional conditions to be fulfilled. For example an “OK TO BOARD” approval may be required for User(s) travelling to Dubai. User understands that it is the complete discretion of the concerned Airline/ department to grant or reject “ok to board” and FAM has no role to play in this regard. FAM merely acts as a facilitator between the User and the concerned department/ Airlines for application of OK TO BOARD. User(s) are required to provide valid communication details (mobile number/ email id) at the time of applying for the Visa / OK TO BOARD services, as these will be the only point of contact for timely update on the status of User Visa / OK TO BOARD application by FAM.

Responsibilities of the Users

  • By engaging FAM to facilitate the process of visa application, User authorizes FAM to file necessary visa application along with visa fees, embassy charges on his/ her behalf to concerned embassy.
  • The User undertakes to provide the documents required for the processing of the visa, promptly to FAM. The User further undertakes that the documents submitted are genuine and further the information provided by the customer is true and correct. FAM shall bear no responsibility to verify the genuineness of the documents or the information provided.
  • User(s) are also required to provide to FAM all necessary and correct information, to allow FAM to submit application for visa processing. Such information may include, but is not limited to, the User name, address, contact details, holiday destination, and any other information which FAM considers necessary for the purpose of processing the User’s visa application.
  • Once FAM returns passport and documents of a User to him/her, it is their responsibility to check that all requisite visas have been obtained and details mentioned therein are correct and matches to their travel itinerary. User shall also check his/her personal details mentioned on the visa issued.
  • In case of rejection, if User wishes to reapply/appeal against rejection of the visa, FAM shall do the same strictly pursuant to the instructions of the User. The reapplying/appeal shall be a fresh transaction and the User will be liable to pay the applicable fee for such reapplying/appeal process along with service fee to FAM. Unless otherwise applied by the User, FAM will not initiate reapplication of any visa application.
  • In certain cases, the third-party vendor appointed by FAM may refuse to submit the User’s visa application basis the credentials of a User, which may be decided on the basis of the documents submitted by the User. This will be done only in cases where the vendor is of the opinion that there exists a substantial risk of the visa being rejected. In such cases, if certain additional documents are required, the same will be informed to the User, and the application would be submitted only if the such additional documents are submitted and are found to be in order. However, if the application is not submitted by the vendor, the visa fee shall be refunded but the service fee of FAM shall remain nonrefundable.

Payments and Other Charges

  • FAM will charge the User a service fee towards the cost of providing the services of submitting the application on the User’s behalf to concerned embassy. This service fee is in addition to the visa fees, embassy charges and other similar fees by whatever name called or as prescribed by the respective embassy. User shall pay the such service fee to FAM at the time of engaging FAM to provide the visa related services. FAM will not be liable to refund the service fees for any reason what-so-ever, even if the User ultimately decides not to submit the visa application, or if the visa application gets rejected.
  • In addition to the aforesaid service fees, any charges for logistics, i.e. Pick up of documents, collection of passports, courier charges etc. Or any other cost incurred by FAM beyond its regular scope of work shall be separately payable to FAM by the User.
  • Embassy fees, taxes, other charges which are not there under the control of FAM are subject to changes made by embassies or government authorities without prior notice to FAM, and FAM cannot be held liable for this. Such fees, taxes and other charges are not refundable after the visa application is submitted to the respective embassy. The aforesaid is as per the guidelines of the respective embassy, and FAM has no control over the same.


  • “Independent Contractors” means hotelier or hotel owner, owner of any airlines or shipping company or railway ferryboat owner, coach owner, or any other person or organization which has been selected to render services to the User.
  • “Outbound Tour” means a tour operated by FAM outside of India and includes, but is not limited to, brochure tours, special tours, packages, cruise, sightseeing, carnival, cosmos, star cruise etc.
  • “Tour Cost” means total booking cost of all the services booked by the User for his outbound tour.
  • “Booking Fees” means a non-refundable fee or token money deposited at the time of booking by the User.
  • “Brochure” means catalogue, leaflet, e-mail or any other document containing the details about the itinerary and activities on an outbound tour.
  • “Infant” means a person below the age of 2 years and child means a person above the age of 2 years and below the age of 12 years.

Role of FAM and Limitation of Liability

  • FAM does not control or operate any airline, shipping company, coach, hotel, transport vehicles, restaurant, kitchen caravan or any other facility or service mentioned in the Brochure.
  • FAM shall not be responsible for any delay, improper service, standard of service provided by any service provider or any Independent Contractor, or for any injury, death, loss or damage which is caused by the act or default of any hotel, airlines, shipping companies, cruise, coach owners, tour operators who are FAM’s independent contractors.
  • FAM shall not be responsible for any act or actions of co-travelers, co-passengers which may result in injury, damage to the life or limb or property of the User, or which may lead to interference in enjoying or availing the services provided on the outbound tour.
  • FAM being merely a facilitator, shall not be liable for the following:
    • Personal injury, sickness, accident, death, loss, delay, discomfort, increased expenses, incidental, consequential loss and/or damage or any kind of theft howsoever caused to the User or any person travelling with them.
    • Any act, omission, default of any travel agent or third party or any other person or by any servant or agent employed by them who may be engaged or concerned in the provision of accommodation, refreshment, carriage facility or service for the User or for any person traveling with him/her.
    • The temporary or permanent loss of, or damage to, baggage or personal belongings howsoever caused including willful negligence on the part of any person.
    • Any delay made in delivery of the service by the concerned service providers.
    • Failure on the part of airline to accommodate passengers despite having confirmed tickets for any reason whatsoever including overbooking, change of route etc. Or failure on part of hotel to allow check-in despite confirmed booking for whatever reason.
    • Any claims of any dispute with the tour manager.
    • Any claim arising due to delay at the airport and if the User has to wait at the airport or at the hotel for check-in due to any technical snag or any other reason not attributable to FAM, FAM shall not be liable for making any arrangements, including but not limited to food or any hotel arrangement in case of such delays.
    • Any damages caused to the User due to reasons beyond the control of FAM.
    • In no event shall the entire liability of FAM for any claims directly and indirectly arising out of the tour exceed the total booking amount paid by the User.
    • There can be exceptional circumstances where the service operators like the airlines, hotels, the respective transportation providers or concerns may be unable to honor the confirmed bookings due to various reasons like climatic conditions, labor unrest, insolvency, business exigencies, government decisions, operational and technical issues, route and flight cancellations etc. If FAM is informed in advance of such situations where dishonor of bookings may happen, it will make its best efforts to provide similar alternative to its User or refund the booking amount after reasonable service charges, if supported and refunded by that respective service operators. The User agrees that FAM being an agent for facilitating the booking services shall not be responsible for any such circumstances and the customers have to contact that service provider directly for any further resolutions and refunds. The maximum liability of FAM in such events will be to refund the booking amount subject to receipt from the service providers.


    • All information given in the Brochure is based on the information available at the time of publication. FAM reserves the right to change any information contained in the Brochure before or after booking the outbound tour due to any event(s) beyond the control of FAM.
    • In case FAM becomes aware of any change before the departure for an Outbound Tour, FAM will take all reasonable steps to notify the User before the departure for that Outbound Tour. In the event of FAM becoming aware of the changes post the departure for the Outbound Tour, the FAM tour manager or local representative will inform the User about the change.
    • The prices quoted in the brochure will be calculated at the rate prevailing at the time of printing of the brochure. FAM reserves the right to amend the prices published in the brochure in case of currency fluctuations, changes in the various gross rates of exchange, and/ or fuel costs, special/ high season charge levied by the suppliers, hike in the airline/ rail charges before the date of departure and to surcharge accordingly. All such increases in price must be paid for in full before the departure by the User.
    • Apart from the instant Terms of Service and the User Agreement, some specific terms and conditions are mentioned against the respective Outbound Tour in the Website as well as email communication and confirmed booking vouchers. Those terms and conditions also form part of the FAM User Agreement & Terms Of Service and are to be read in consonance with each other.
    • No claim of the User against any change in the Brochure regarding the Outbound Tour shall be entertained if such changes are due to reasons beyond the control of FAM.

Meals and Special Requests:

    • The menus are pre-set for meals on the Outbound Tour. The nature of meals is clearly indicated in the Brochure. FAM would not entertain a request for a special meal nor guarantees a special diet to the User except to the extent mentioned in the brochure.
    • FAM reserves the right to change the menu if circumstances necessitate such a change. In the event that the User is not able to avail the meals in the menu for any reason, no claim can be made for the unutilized meal against FAM.
    • User acknowledges that hotels worldwide serve breakfast at different (local) time or time as specified in the confirmed booking voucher. User understands that Hotels do not pack or room deliver breakfast. The meal has to be consumed when served. If the User misses breakfast due to any reason, no claim for the same shall be entertained.
    • FAM may, in its sole discretion, entertain the requests for special meals, room allocations subject to such requests being honored by respective service providers. FAM would take all the necessary steps to ensure that these special requests are honored. However, in the event that such special requests are not honored, FAM would not be liable for any claim in this regard by the User. Extra cost, if any, for special meals or any such special requests have to be borne by the User.
    • User shall bear the additional charges of any special meal if purchased by him/her and shall not be entitled to recover the same from FAM.
    • If the User fails to avail the meal due to the fault of FAM, then FAM’s liability is limited to proportionate amount that the User had paid FAM for the meal while booking the outbound tour.

Hotels in the Outbound Tour:

    • FAM takes all reasonable steps at the time of selecting the hotels that form a part of the Outbound Tour. The selection is based on an internal assessment of the respective hotels and such hotels selected are usually the best in the respective categories. FAM endeavors to provide details of the hotel to the User in advance vide proposed itinerary. However, FAM reserves the right to change hotels before booking, subject to availability or any other reason beyond its control.
    • Once the User opts for a certain category or star rating of a hotel, later no claim or dispute with regard to the star category or type of the hotel shall be entertained by FAM.
    • FAM would not be held liable or to make good any inconvenience or discomfort caused to the User due to but not limited to the insufficient services provided at the hotel. FAM acts as a facilitator between the User and the hotel, and would under no circumstances be held responsible for inadequate services provided by the hotel.
    • The User would be liable to make good any damage(s) caused by any act of him/her or their accompanying guests to the property of the hotel in any manner whatsoever. The extent and the amount of the damage so caused would be determined by the concerned hotel. FAM would not, in any way, intervene in the same.
    • No request for the change of hotel shall be entertained after the booking is confirmed. If User upgrades the hotel or changes the hotel on his own, he/she agrees to bear the charges incurred for change in the hotel and shall not be entitled to claim it from FAM.
    • User shall be responsible for his/her baggage and valuables. FAM shall not be liable for any loss of baggage or theft of User’s articles during their stay in the hotels or any time during the tour.


    • FAM will provide a proposed itinerary to the User before the booking. Such proposed itinerary shall be subject to changes. The confirmed booking details and hotel vouchers sent to the User before departure and after payment of entire booking amount shall be final.
    • The Outbound Tour price is subject to increase without any prior notice. If this rate substantially changes prior to departure, then the User would be required to pay such incremental tour cost before the departure.
    • The days and nights of the itinerary are decided as per the availability of hotels and airlines. No claims regarding full utilization of the last day or inclusion in the tour shall be valid.
    • FAM takes all reasonable steps at the time of finalizing the itinerary for the User to ensure that the itinerary is as per the convenience and comfort of the User. However, in the event of a change in the itinerary, FAM would inform the User accordingly before the departure of the User on the Outbound Tour.
    • In the event of any change beyond the control of FAM in the itinerary of the User post departure for the outbound tour, FAM shall inform the User accordingly as and when such a change occurs. FAM shall not be held responsible in any manner whatsoever for any loss that a User might suffer consequent to such a change.
    • FAM reserves the right to claim any additional expenses on account of delays or changes in the itinerary, caused by any reason whatsoever.
    • FAM reserves the right to amend, alter, vary, or withdraw any particular departure, excursion or substitute a hotel of similar category, or any other aspect of the itinerary, if deemed advisable or necessary.
    • In the event that the User misses out on any activity on the outbound tour due to delay on his part, FAM would not be held liable to refund the money paid for the same.
    • FAM will not entertain any change in the itinerary at the request of the User after booking, as such change might disarray the entire tour. However, FAM may, in its sole discretion and subject to availability, provide changes in the itinerary made at the request of the User. User agrees to pay additional cost incurred due to such change/cancellation.

Coach and Sitting:

    • On the Outbound Tours, coaches are used for transfer purposes including local sightseeing. There are no seat numbers allocated, and the Users shall follow instructions of the Tour Manager in this regard.
    • In case the User is carrying any valuable personal belongings, it is advisable not to leave them behind at the time of disembarking or leaving the coach. FAM will not be held responsible or liable in case of loss of such items from the coach. All baggage and personal effects are at all times and in all circumstances the responsibility of the User.
    • Any damage caused to the coach during travel as a consequence of the actions of the User shall be payable by the User, and FAM would in no manner whatsoever be liable for the same.
    • The drivers of the coaches are bound by specific rules like maximum driving hours within a day/during a week, rest period per day/week, etc. Users will have to strictly adhere to the prescribed timetable for the day so that the driver can complete the travel. In the event that any of the sightseeing schedules is missed due to delays caused by the User, the cost of the same will not be refunded to the User under any circumstances.
    • In the event of the breakdown of any coach or any vehicle arranged for transportation, FAM will provide an alternative within a reasonable time. FAM shall not be liable for any delays occurred due to such breakdown or traffic jam or for any reasons causing delay in the provision of an alternative coach or vehicle.


    • Tipping is customary (unless otherwise stated in the brochure) in all parts of the world for services rendered (e.g. Porters, coach drivers, guides etc.). This is, however, solely at the discretion of the User.
    • Tipping in Europe is something that is expected of anyone providing you a service, for example, local guides, waiters, tour manager, porter etc. However, it is mandatory to tip the coach driver a nominal amount of 2 Euros for Europe and UK and 2 Dollars for USA per person per day for the duration of the tour.

Currency and Travellers Cheques:

    • It is recommended that the User carries money partly in local currency (i.e. In the currency of the country where he/she is traveling), partly in traveler’s cheques or travel currency card. Traveler’s cheque is a safe way to carry money as they are easily cashable for a small service fee charged by the bank and can be replaced if they are stolen or lost, provided you have the traveler’s cheque numbers and the counterfoil.
    • Alternatively, the User can carry a travel currency card, which is by far the safest way to carry foreign currency and provides 24*7 access to cash at relevant ATMs.

Accommodation for Child Below 12 Years of Age:

If a child below 12 years of age is booked on the outbound tour without paying for a separate bed, then no separate bed will be provided in the hotel.

Bookings through Third Party/Travel Agents:

    • In case where a travel agent through whom the Users have booked the Outbound Tour signs the booking form for and on behalf of the User, it shall be deemed and construed that the Users have duly authorized the said travel agent to sign on their behalf. The signing of the booking form by the travel agent would be binding on the User.
    • If the User books with a travel agent, the contract is with the User’s travel agent and FAM is a supplier to the User’s travel agent.
    • Correct information of the contact details of the User shall be provided at the time of booking. FAM takes no responsibility for any claims arising out of non-receipt of information if the specified contact number is not reachable or does not belong to the User.
    • FAM takes no liability for any promises made to the User by any other travel agent authorized by the User to make bookings. All products and services are provided as per FAM Brochures or any other document provided to the User at the time of booking the tour.
    • In case of bookings through other travel agents, refunds (if any) will be made to the travel agent authorized by the User to make bookings.

Forfeiture of Deposits:

    • FAM may require the User to pay non-refundable interest-free booking fee at the time of booking the tour.
    • In the event that the User cancels the booking or fails to adhere to the tour payment schedule as informed in the documentation checklist or in the event that the visa of the destination country is not granted or the User is unable to travel on the tour booked due to any personal reason, including medical ground or sickness, cancellation charges will apply as communicated to the User by FAM.
    • User acknowledges that booking of air tickets, hotels for a tour is done parallel to visa processing to ensure the availability as per the proposed itinerary. In the event of any denial or rejection of visa, FAM shall be entitled to recover any cost incurred in making such bookings by way of deducting cancellation charges as specified hereinabove. User acknowledges that such charges are just and fair and are deducted towards expenses that FAM incurs towards making bookings at the request of the User and consequent cancellation or non-travel by the User.

Cancellation Due to Visa Rejection:

    • All the Users traveling on an outbound tour must be in possession of a valid visa (including transit Visa) to enter all the countries in which the Users intend to visit or pass through as a part of the outbound tour.
    • User(s) whose visas are not granted by the concerned consulates must intimate FAM immediately about such rejection. FAM will deduct applicable cancellation charges in addition to any additional visa expenses incurred and refund the balance amount if any.
    • In case of rejection, if User wishes to reapply/appeal against rejection of the visa, FAM shall do the same strictly pursuant to the instructions of the User. The reapplying/appeal shall be a fresh transaction and the User will be liable to pay the applicable fee for such reapplying/appeal process along with service fee to FAM. Unless otherwise applied by the User, FAM will not initiate reapplication of any visa application.

Cancellation Charges:

If the Outbound Tour is cancelled for any reason whatsoever, including cases of visa rejection or voluntary cancellation by the User, the cancellation charges as mentioned in the brochure or the itinerary will apply. In the absence of any such information, the following cancellation charges will apply:

Time period in which the cancellation is made


Days or more, prior to departure

Booking fees

Between 44 and 31 days of departure

25% of Tour Cost

Between 30 and 15 days of departure

50% of Tour Cost

Between 14 and 8 days of departure

75% of Tour Cost

Within 7 days prior to date of departure, or no-show for any reason whatsoever

100% of Tour Cost

Payment of the Tour Cost:

    • Payment shall be made as per the payment schedule provided on the brochure, Email, or any other documented information as informed at the time of booking.
    • Payment can be made either online or by way of DD/cheque as specified to the User.
    • Payment can be made either in INR or any other foreign exchange/currency (as FAM depends on various outbound service providers/ Independent contractors for the purpose of planning the OBT) as specified in the brochure or any other documented information provided at the time of booking.
    • If any cheque towards the payment is dishonored, FAM, without notice to the User, shall be entitled to cancel the entire booking without any liability and take recourse to appropriate legal remedy.
    • Final documents and airline tickets will be shared with the User only after the balance payment is made to FAM by the User. PAN Card copy will be required when payments amounting to Rs.25,000/- or above are made by cash.
    • For the purpose of computing the cost of the tour or refund, the foreign exchange components of the outbound tour will be calculated at the prevailing day’s rate of exchange. Any increase or decrease in the rate of exchange may cause the cost of tour/ refund amount to change and the User shall be bound to bear any such changes.
    • FAM is not obligated in any circumstance to provide a break-up of the invoice for each of the services included in the package.


    • FAM is only a facilitator and any refund for any service(s) which are not delivered by the service provider /Independent Contractors or for any reason for which the User is entitled to a refund is subject to FAM receiving the amount from the said service provider. User acknowledges that FAM shall not be held liable for any delay in refund or non-refund of the amount from the respective service provider or Independent Contractors of FAM. In such events, the User shall directly approach the service provider for any claims.
    • In case the User makes any changes in their accommodation while on the Outbound Tour, FAM shall not refund or pay compensation in any manner whatsoever. The User would also be liable to pay any additional sum that is required to be paid consequent to the aforesaid changes made in the accommodation.
    • In the event of any delay in the refund beyond the period specified herein, the entire liability of FAM shall be refund of the said amount with interest calculated at the applicable bank rate till the date the refund is made.


    • In the event of FAM amending or altering any tour or holiday after such a tour or holiday has been booked, the User shall have the option to continue with the tour or holiday as amended/ altered, or to accept any alternative tour or holiday which FAM may offer.
    • In either of these cases above, the User shall not be entitled to nor FAM be liable to the User for any damage, additional expenses, or consequential loss suffered by the User. FAM’s liability in such cases shall be only to refund the amount of the cost of the said tour to the User (after deducting the actual expenses incurred by FAM for the booking like visa, insurance premium, and other charges as applicable from case to case, without any interest on the same.

Promotion & Discounts:

    • FAM may, from time to time, launch some promotions and discount offers on the tour package internally or externally through advertisements and some Users in the group tour might receive additional benefits due to entitlement to such promotion and discounts. No claims from Users in the group for such privileges shall lie if they are not entitled to the discounts or eligible under the promotion.
    • In case of publication of any travel scheme offering any discount or benefit by FAM, FAM shall have the sole right to withdraw such a scheme or discount at any time.

Tour Arrangements & Other Activities:

    • For tour arrangements like carnival, cosmos, star cruise, amusement parks, museums etc., the terms and conditions specified by such respective entities shall also be applicable.
    • It shall be the responsibility of the User to reach the place of commencement of the tour and register with the representative of FAM/ tour guide/ tour manager at the appointed place, date, and time.
    • If a User avails pre-tour services or part thereof, or the air tickets (cost of which is included in the main tour cost) but fails to join the group for the main tour at the appointed place, or cancels the tour after using the air tickets or pre-tour arrangements or part thereof, it shall be treated as “no show” and there will be no refund whatsoever for the unutilized pre-tour or main tour services.
    • FAM cannot be held liable for any hazard to the health, safety, and well-being of the User in the course of availing any or all activities including adventure sports, Amusement park & rides, ferry ride, sightseeing or any other activity that may pose a threat of death or injury taken up by the User as a part of the OBT or on his own while on the OBT. Any incidental damage or loss, injury, accident, death etc. Suffered in the due course of any such activity shall be at the sole risk and liability of the User attributable to FAM.


    • FAM reserves the right to withdraw tour membership of any User whose behavior is deemed likely to affect the smooth operation of the outbound tour or adversely affect the enjoyment or safety of other passengers. FAM shall not be liable for any damages due to such withdrawal.
    • It is a mandatory condition of booking that the User purchases a holiday insurance.
    • A transfer from one tour to another prior to the departure of the originally booked tour will be treated as a cancellation of the original tour and would attract the cancellation charges as stated hereunder and a fresh booking would have to be made at the prevalent rates.

Prices on the Website:

    • Service charge, Cancellation charge, Reschedule charge are inclusive of GST.
    • The prices as listed on FAM never comprise of any personal expense or other additional services like entry fees for monuments, visiting charges for tourists telephone calls, etc.

Refund Policy

Booking, Amendment & Cancellation Policy

    • Every booking made on FAM is subject to cancellation charges levied by the airline, which may vary with respect to flight and booking class.
    • FAM levies a negligible amount of 300 Rs. per passenger/per sector for domestic and 500 Rs. per passenger/per sector for international air tickets as cancellation service charges.
    • FAM insurance fee is non-refundable.
    • Zero Cancellation-Fee product premium charged at the time of booking is non-refundable.
    • Convenience fees are non-refundable in all cases.
    • Some bookings may be non-refundable as per the specific airline’s policy.
    • Some bookings cannot be cancelled partially as per the specific airline’s policy.
    • Cancellations can be made online or offline through Mybooking section or by sending an email to FAM.
    • Amendment charges on FAM are subject to change as per the policy of the airline, which varies due to flight timings and booking class.
    • To cancel the tickets within 24 Hrs of the journey, FAM recommends customers contact directly to the Airlines and after that, send the cancellation request on our website for refunds.
    • Company is not responsible for any delay or cancellation or amendment of flights from the airline’s end.
    • In case of no-show or unutilized bookings, customers are required to make requests for any valid refunds, as per the defined policies, within 90 days from the travel date in case of air/ rail/ cab/ bus tickets and/or the date of check-in for hotel bookings. No refund would be payable for requests raised after the expiry of 90 days of travel date/ check-in as aforementioned and all unclaimed amounts for such no-show or unutilized bookings shall accordingly be deemed to have been forfeited.
    • In case of an amendment by the customer leading to rescheduling of the original booking, the original booking shall stand modified and any cancellation in the original booking shall lead to cancellation in the rescheduled booking.
    • For cancellation requests received, the refund shall be processed at the earliest once the request is received. In case of direct cancellation through airlines, refunds shall be processed post deduction of airline charges along with our service charge. All refunds shall be processed subject to processing of refunds by the respective airline/service provider. Please note convenience fee charged at the time of booking is not refundable.
    • In case of international bookings if the customer is marked as No show for onward sector then the customer will be considered No show for the return sector as well.(Issued under Single PNR). In such scenarios customers need to connect with the respective Airline directly before No show.
    • The tickets issued by FAM shall be valid for a period of 1 year from the date of issuance of the ticket or such other period as may be prescribed by the concerned airline as per its policy.

Holidays Amendment & Cancellation Policy

In case of cancellation for Holidays packages or Room bookings charges as mentioned in the brochure or the itinerary will apply. In the absence of any such information, the following cancellation charges will apply:

    • For cancellations before 60 Days or more of the date of departure, 25% of the tour cost (if fully paid) will be charged as cancellation charges.
    • For cancellations before 30 Days of departure, 50% of the tour cost will be charged as cancellation charges.
    • For cancellations before 15 Days of departure, 100% of the tour cost will be charged as cancellation charges.

Other Terms of the Refund Policy

    • FAM will process the refund only after getting cancellation request/claim from the customer/travel agent/corporate company through mybooking section or email.
    • Refund against the cancellation of air tickets will be credited directly in customers mode of payment after receiving the refund amount from the Airlines.
    • FAM will process refund within 72 hours only after receiving it from the concerned Airlines/hotel/transporter/other suppliers.
    • In case of the booking being more than Six months old, the refund, if any, received from the airlines may be transferred to the customer’s FAM wallet. The customer can transfer the said refund amount to the Passenger’s bank account from the FAM wallet by logging in to the website of FAM at Feriadoss.com.
    • Due to Banking Procedures, Refund in credit cards may take a duration of 72 hours while it may take 7 days in case of net banking transactions.
    • Wallet amount once used for any transaction the remaining amount in the wallet cannot be transferred to your bank account. However, it can be used for future booking with us.

Refunds in cases where Airlines/Hotel is declared as Insolvent or Bankrupt

    • FAM shall not be liable to pay any refunds whatsoever in cases where the Airlines/Hotel closes its operations or declares itself as insolvent.
    • The customers or clients or agents shall not hold the FAM liable to pay the refunds as assured at the time of booking of the ticket in cases where the Airlines/Hotel closes its operation or declares itself as insolvent.
    • On the basis of assurity given by airlines/hotels/suppliers, FAM may sometimes refund amount to the customer but FAM reserves the right to recover the refunded amount on the event of Airlines/hotels getting shut down/non-operational/bankrupt.



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